${toastMessage}

PeerOnCall Privacy Statement

PeerOnCall is a mobile app that provides public safety personnel users with information and support for managing their mental health, including tips to cope, peer wisdom videos, and other resources (the “app”). Users can also connect to trained peer supporters of their choice via secure, private text or voice chat. The app is owned and operated by Stepped Care Solutions (“SCS”, “we”, “us”, or “our”).

This privacy statement describes how your information is collected, used and disclosed when using the app.

Accountability for Personal Information

SCS has implemented a privacy program for the protection of personal information that includes policies and procedures to address the following: limiting collection, use and disclosure of personal information to the minimum necessary amount; limiting access to personal information to employees who require access for their role; data breach response and mitigation; data retention and secure destruction of personal information; and a process for responding to privacy-related complaints and inquiries. SCS has appointed a Privacy Officer as the person responsible for oversight of our privacy program. All SCS employees are responsible for compliance with our privacy policies and procedures and are required to protect personal information throughout its lifecycle. Employees undergo privacy training and may be subject to disciplinary action for non-compliance with privacy policies and procedures.

Information we collect

PeerOnCall is designed to maintain your anonymity to the extent possible minimizing the amount of information that we process. We collect the following information when you use the app:

An identifier assigned by the app
Notification token to support push notifications to your device (optional)
Device manufacturer and model
App vendor and device-specific unique identifier (IdentifierforVendor for OS, and Android_ID for Android)
Behavioural activity within the app
Aggregate and de-identified data from the wellness log
Personal opinions through anonymous feedback surveys

We may also ask you to provide us with the following information, which is optional:

Gender (Man, Woman, Non-binary, Prefer to self-describe, Prefer not to answer)
Age range (within 10 years)
Years of service (within 5 years)
Sector (Correctional Services, Emergency Communications, Fire Services, Paramedic Services, EMS, Police, Other).

We do not collect your name or email address. Your phone number is required if you connect to peer support by phone. Your number is masked using a third party provider (Twilio). The peer supporter is provided with an option to reveal your number to disclose to emergency services, but this is only done if there is concern about imminent risk to the safety of yourself or others.

How we use your information

We use your information to:

Provide the services through the app that you request;
Detect and address any technical issues and or other issues with the app; and
Improve and maintain the app by developing new features and functionality.

We also use and share certain information to evaluate how the app is used, consisting only of non-identifiable statistical information about app usage. Any information shared with a third-party researcher for these purposes cannot be used to identify you.

Storage and Retention of Information

Your information is stored on a data centre hosted by Amazon Web Services in the central region (Montreal) in Canada with physical, administrative and technical safeguards in place. Text messages exchanged with the peer supporters will be deleted every 30 days and cannot be retrieved on either your personal device or the server.

Disclosure of Information

Your personal information may be disclosed in following circumstances:

if required to respond to an urgent and eminent threat to the health or safety of your or anyone else;
to law enforcement or other third parties pursuant to valid legal process such as a subpoena, litigation or court order or where otherwise required by law;
in the event of a reorganization, merger, or sale.

Your rights to access and delete your information

Most of the personal information that you provide when using the app can be accessed through the app. Any other personal information that we may have can be requested by contacting scsprivacyoffice@steppedcaresolutions.com.

You can stop all collection of your personal information by uninstalling the App. To delete your account, select ‘Request to Delete My Data’ found in the app under ‘Settings’.

If you have any questions about this privacy statement or our personal information handling practices, please contact the SCS Privacy Officer at scsprivacyoffice@steppedcaresolutions.com